Discontinuing Skype and thirdparty chat support

As part of increasing our security and GDPR compliance for the 25th of May deadline, we will be discontinuing Skype as a method of support / chat. It is not compliant with our privacy policies. This decision has been made after talks among our board and legal department.

That is because we can not delete information fully from our side, or control which personal information is stored on Skype.

From now on, all support info should be directed to support@adminor.net to relate tickets.
For priority support, use the on-call number that we’ve provided or our business number during office hours.
Cellphone / text messages to individual technicians are not monitored for support errands and all information will be disregarded for your security.
For example, user information, passwords or other critical details that should not be sent on insecure channels.

This will be in effect until we’ve found a suitable and secure communications system for tickets as a complement to emails.

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When contacting Adminor via Facebook or similar, please be aware of what content you send to us. Do not send personal information via the chat. There is no option for us to delete it fully on Facebooks servers.

Planned Work Notification / Driftunderhåll 2 december (UPDATE)

On the night to 2017-12-02 00:01 CET STOKAB will perform a Comprehensive planned work in Stockholm. Please note that only services in and connected through Stockholm will be directly affected by this work.
Your affected and PROTECTED circuits are listed below.

Type: Comprehensive
Initiated by: Supplier
Type of work: Maintenance
Location: Stockholm

Additional information:

Our subprovider is rebuilding a major network node in Stockholm.
They need to move 75 fibercables to accomplish this.
This is therefore a comprehensive work.
Outage for individual client circuits will be from several hours up to 7 hours.
We apologies for any inconvenience this may cause.

Affected services:
ADMINOR DATACENTER HAMMARBY
Note: Services that are marked as PROTECTED at the end of it’s row is not expected to be affected by this work, else they are affected by this work.

Earliest start: 2017-12-02 00:01 (CET)
Latest finish: 2017-12-02 07:00 (CET)
Estimated downtime: up to 7 hours

If you have any questions regarding this planned work please contact us at support@adminor.net and refer to your customer number and this work notification.

Fibre connection maintenance Hammarby Datacenter

Our fiber provider Stokab has announced service maintenance to expand capacity for KN6 / KK Hammarby .

We’re investigating how it will affect services and how we will re-route traffic.
Our datacenter providers have multiple fiber runs, and so do we.
So we will plan accordingly and update this information as soon as we can.

If necessary, we will migrate critical services to our secondary site prior to the maintenance work.

Each fiber connection should only be affected once.

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Support Information from Stokab
Rebuilding of KN6 site and KK Hammarby
Stokabs site KN6/KK Hammarby will soon be rebuilt in order to increase capacity. Those of you receiving this information will, in one way or another, be affected by this move.

The rebuild will be carried out in several stages within Stokabs service windows starting at the middle of October 2017.

Stage 1
In Stage 1 fibre connections will be redirected and customers will be notified in advance. Fibre connections will be redirected during several service windows but any specific connection will only be affected during one of the service windows.

Stage 2
During Stage 2 cables containing fibre connections that were not redirected in Stage 1 will be re-spliced. All cables will be clipped and spliced during the same service window from 00:00-07:00.

These fibre connections will only be affected by one outage, so if your connections were already redirected then you will not be affected by Stage 2.

The timeline for Stage 2 has not yet been decided but the preliminary date is set to December 2, 2017.

All affected customers will be notified by email according to normal procedures.

Sincerely yours,
Stokab Driftavdelning/Customer Networks Operations