Planned Work Notification / Driftunderhåll 2 december (UPDATE)

On the night to 2017-12-02 00:01 CET STOKAB will perform a Comprehensive planned work in Stockholm. Please note that only services in and connected through Stockholm will be directly affected by this work.
Your affected and PROTECTED circuits are listed below.

Type: Comprehensive
Initiated by: Supplier
Type of work: Maintenance
Location: Stockholm

Additional information:

Our subprovider is rebuilding a major network node in Stockholm.
They need to move 75 fibercables to accomplish this.
This is therefore a comprehensive work.
Outage for individual client circuits will be from several hours up to 7 hours.
We apologies for any inconvenience this may cause.

Affected services:
ADMINOR DATACENTER HAMMARBY
Note: Services that are marked as PROTECTED at the end of it’s row is not expected to be affected by this work, else they are affected by this work.

Earliest start: 2017-12-02 00:01 (CET)
Latest finish: 2017-12-02 07:00 (CET)
Estimated downtime: up to 7 hours

If you have any questions regarding this planned work please contact us at [email protected] and refer to your customer number and this work notification.

Fibre connection maintenance Hammarby Datacenter

Our fiber provider Stokab has announced service maintenance to expand capacity for KN6 / KK Hammarby .

We’re investigating how it will affect services and how we will re-route traffic.
Our datacenter providers have multiple fiber runs, and so do we.
So we will plan accordingly and update this information as soon as we can.

If necessary, we will migrate critical services to our secondary site prior to the maintenance work.

Each fiber connection should only be affected once.

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Support Information from Stokab
Rebuilding of KN6 site and KK Hammarby
Stokabs site KN6/KK Hammarby will soon be rebuilt in order to increase capacity. Those of you receiving this information will, in one way or another, be affected by this move.

The rebuild will be carried out in several stages within Stokabs service windows starting at the middle of October 2017.

Stage 1
In Stage 1 fibre connections will be redirected and customers will be notified in advance. Fibre connections will be redirected during several service windows but any specific connection will only be affected during one of the service windows.

Stage 2
During Stage 2 cables containing fibre connections that were not redirected in Stage 1 will be re-spliced. All cables will be clipped and spliced during the same service window from 00:00-07:00.

These fibre connections will only be affected by one outage, so if your connections were already redirected then you will not be affected by Stage 2.

The timeline for Stage 2 has not yet been decided but the preliminary date is set to December 2, 2017.

All affected customers will be notified by email according to normal procedures.

Sincerely yours,
Stokab Driftavdelning/Customer Networks Operations

Emergency maintenance Stokab KN7

Due to a general fault in the cooling equipment at internet exchange KN7.
Adminor will proactively failover our equipment to secondary network path.

This is to ensure that we can safely bring our equipment to power down status without causing unecessary service disruptions.

Update: At 00.00 Stokab suffered a failiure to their cooling equipment / VVS.
At 01.00 Adminor was notified of exceeded temperatures in our equipment. Customer traffic was re-routed to have minimal impact on connections.
At 02.20 Adminor was on-site to handle our equipment while sub-contractor worked on resolving the fault of the cooling equipment.
At 04.50 the systems were restored .

We will move customer traffic back to primary path at an emergency service window during out of office hours.